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Queen's University

TSM Server Backup Service

Tivoli Storage Manager (TSM) is a backup service provided by Queen's University Information Technology Services. This service allows users to back up the disk drives on most workstations connected to the campus network. The backup process may be set up to be fully automated or it may be manually initiated by the user.

Getting Started


  • TSM Backup is a fee-based service available only to Queen's University Staff and Faculty.
  • Please submit this form to request a TSM Personal or Departmental Account.
  • Once you have registered, contact the IT Support Centre. The URL to download the software will then be sent to you.

Additional Information


  • Please refer to our page on Service Fees for details.
  • If you exceed the default storage capacity (5 GB) provided with each account, your department will be billed for the extra storage accordingly.
  • Please see our Service Fees page for details on costs associated with extra storage.

Service Agreement:

  • The Master Service Agreement governs all of the Managed Services for Windows; Appendix F provides additional information specific to the TSM Backup Server.

Related Links:

Help & Support

Kingston, Ontario, Canada K7L 3N6 613.533.2000