Please contact the ITServices General Office by email (at g13-l@lists.queensu.ca) or by telephone (at 613.533.6741) to register on the TSM system.

• TSM and the TSMDaily system tray tool are available from Ida

• Launch TSM using Ida.  In the Backup section, click on the Backup button to copy your modified files to the server
• Or launch TSMDaily from the system tray and click on Backup Now

• Launch TSM using Ida.
• In the Backup section, click on the Restore button to restore your saved files from the server. See the tutorial on Restore/Check Backups for more information.

• Log in to TSM. 
  • Windows users can do this by opening the Ida Application Manager and clicking on the TSM icon. 
  • Mac users will find TSM in the Applications folder inside the Tivoli Storage Manager folder. Note make sure your version of TSM is up to date.
• From the Utilities menu select Change Password

If you have forgotten your NodeID contact your ITAdmin Rep or send email to g13-l@lists.queensu.ca

If you have forgotten your TSM password you will need to contact your ITAdmin Rep or send email to g13-l@lists.queensu.ca and include your NodeID.

By default, TSM will backup all local hard drives, which includes all data you have saved to your computer. You can specify additional folders for backup, or for exclusion from backup.

These are the most common files and file types to backup:

• email and address books
• user-created documents from programs such as Microsoft Word, Excel or PowerPoint
• web browser Bookmarks or Favourites
• photos and graphic
• any other files you have created, such as website files, program code, user-created music, or anything you will not be able to obtain from any other source

Please check the following:

NodeID and Password error
Be certain that you are using your TSM NodeID and Password. This is not the same as your email login and password. If you do not know your NodeID and/or Password, contact the ITServices General Office by email (at g13-l@lists.queensu.ca) or by telephone (at 613.533.6741).

TSM Server is busy
It is possible that the TSM server is busy, so please try reconnecting at some other point in time. If you are using TSM at a point in time when there are many other people backing up files (e.g. 4:30 pm), then the process will be slow. Sometimes the server is slow in mounting tapes; there will be a noticeable delay when doing this and it is normal.

Check Internet Connection
Please confirm that your Internet connection is active. TSM relies on a working network connection to backup and restore.

Use TSMDaily
You could use TSMDaily, a utility available through Ida to accompany TSM, which will backup your computer automatically at a scheduled time.

Last backup on older version of TSM
TSM may not be working because TSM version 5.0 for WindowsXP and NT is not compatible with TSM 4.0 for WindowsME and earlier. V4.0 cannot read backups made by V5.0. If you backed up last using version 5.0 (WindowsXP or NT), you will not be able to read your backup using 4.0 (other Windows).

Update TSM
Be sure that you are using the most current version of TSM. It is available from Ida.

If you use a Mac, it is available as part of the MSM package.

ITServices has created an application that will allow a user to log in and see how much space they are using on TSM.  Go to https://its-apps14.ad.queensu.ca:999  and enter your Node ID and password. These will have been provided to you by the TSM Administrator when you created your account.