ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
Note: Subscribers to mailing list who need help should contact the list owner by sending email to
firstname.lastname@example.org where listname is the name of the mailing list.
For example PSYC-456-100-Lemail@example.com
Queen's continuing staff members and faculty are allowed to create a mailing list. ITServices does not provide mailing list services to students, student clubs or to members of the Internet community.
Follow these instructions to create a list:
No. A Mailing List is personal and confidential and belongs to the person who created it. If List Owners wish the campus to be informed about their mailing lists, they will create them as non-confidential and/or advertise them on their faculty, department, office, or personal web pages. This is where we recommend you look or contact a specific department.
The list subscribers may not be receiving messages for the following reasons:
Check the ITServices web site for notification of any problem that could be interfering with the service.
You will need to contact the IT Support Centre using one of the following methods:
Yes. Use the Non-Member parameter at the end of the Send= list header on an Edited mailing list to force a confirmation for non-subscribers only.
Example: Send= Editor,Hold,Confirm,Non-Member Editor= NetID@queensu.ca
Unless there is a good reason for doing so, the non-trivial practice of changing a listname is discouraged because of the consequences. It is not possible to change the name of a mailing list as one would change the name, for example, of a file on a PC.
It is possible to change the Title, by logging into the list and changing the first line in the list headers and this will be be reflected in the Sender field of email. However, the actual email address or userid portion of the address will not change. If it is necessary to change the mailing list Listname, the standard practice is as follows with cautions:
Other consequences depend upon how your mailing list is currently set up. For this reason, before moving subscribers from one mailing list to another mailing list, please review the relevant sections in the List Owner's Manual.
List Moderation is where postings to a mailing list are first sent to an Editor or Moderator for approval. Once an Editor or Moderator approves a message, the message is then distributed to all members of the mailing list. This option was available in the previous version of Listserv, but has a new "Web Interface" icon in version 15.0.
The new Web Interface allows editors and moderators to review, approve or reject a posting to a mailing list.
There can be a single editor or multiple editors that are defined by the Editor= List Header. The Moderator= List Header simply rotates messages to be approved among many moderators to share the approval process on busy mailing lists.
To set up List Moderation
To set up List Moderation, you must Login to your mailing list and change/insert the following two List Headers, respectively: the Send= and the Editor=
Numerous settings are available and you should read about all of them to decide which settings are appropriate for your list. Please review Chapter 6, Moderating and Editing Lists, of the List Owner's Manual.
The most frequently used settings are:
where "firstname.lastname@example.org" is your list owner email address.
To Moderate a List
As soon as you Login, a "clickable" Moderator Icon will inform you if you have any messages waiting to be approved. You can click on the Edit Table link on the icon to customize your list of moderated mailing lists.
The List Wizard is a collection of Web forms that allow you to change the list headers of your mailing list using pull-down menus and other graphical interface methods.
The List Wizard offers 3 ways to configure your mailing list:
For a full description of the List Wizard select List Configuration Wizard from the "List Management" --> "List Configuration" menu tabs. Click on the question mark icon in the top right hand corner for context sensitive help.
The new web interface provides a method for a list owner to obtain reports on subscriptions and subscription settings. The report generated provides the means to change subscription settings or delete the subscriptions for one or more subscribers through this interface.
You can still add, delete and review you list as you did in previous versions.
For more detailed help click on the List Management tab and select List Reports--> Subscriber Reports. Click on the question mark icon in the top right hand corner for context sensitive help.
To populate a new or existing Class Mailing List, follow these instructions:
On average, it can take up to 7 working days for mailing lists to be created. You will be notified as soon as your Class Mailing List is ready.
Complete the What Lists Do I Own? form. If you use more than one email address (i.e., NetID@queensu.ca & email@example.com) as a List Owner, you will need to complete the form for each email address.
If you do not know who owns the Class List, send an email to: firstname.lastname@example.org (where listname is the name of the list,
for example email@example.com)
Introduce yourself and explain the reason for your request (e.g. that you are teaching the course this term and need to use the class mailing list, or that you are managing class lists for this department, office or school) and ask them to add you as an owner of the class mailing list.
ITServices only provides hardware and software to enable faculty and staff to create and manage their own Mailing Lists accounts. Therefore, ITServices has no legitimate means by which we can login and add new List Owners to Mailing Lists. Like every other department on campus, ITServices can only add List Owners to Mailing Lists that we own and manage ourselves.
For more detailed information regarding the privacy and confidentiality of Mailing List accounts and recommendations for access by non-List Owners, please view the section on ITServices reponsibilities in the document titled Policy for Creating Mailing Lists at Queen's University .
No, there is no way to prevent anyone from signing off a mailing list.
Follow the instructions available in the List Owner's Manual
In the rare event when the List Owner is no longer a Queen's University employee and no longer reachable, the appropriate Department Head may submit a request in writing to transfer a mailing list. These requests would be submitted to the Mailing List Management team at firstname.lastname@example.org These requests should not be considered routine or as a legitimate alternative to responsible mailing list management.
In the rare event when the List Owner is not reachable, an ITAdmin Rep may be authorized by Human Resources/Dean/Department Head to contact the ITServices main office to change an employee's email password for the purpose of gaining access to mailing lists the employee manages for the department. This is necessary because when you attempt to change the password for a mailing list, a confirmation email is sent to the email address requesting the password change.
To avoid this eventuality, ITServices strongly advises that business critical mailing lists contain a generic email address as List Owner and that the password for this email address be stored in a secure area in the department until access is needed in the future.
For more detailed information regarding the privacy and confidentiality of Mailing List accounts and recommendations for access by non-List Owners, please view the section on ITServices responsibilities in the document titled Policy for Creating Mailing Lists at Queen's University.