Taking the best of our Onsite Service and Departmental Support Program, ITServices’ IT Support Centre (ITSC) is introducing a new service that better serves the support requirements of an individual while considering the financial impact of maintaining systems within a department.
This service is available to Queen's faculty, staff, and departments who use either Windows or Macintosh desktops or laptops. Tablets and mobile devices are not currently covered under this program.
This option includes everything in base level coverage, but with the addition of the following “managed desktop” features, reducing your annual fee by $200/computer/year!
Note: For a one-time fee of $150, we will assist you in converting a computer from Base Level to Best Practice Coverage. Fee covers labour cost for installing software, as well as yearly fees for Active Directory and Remote Access services.
Contact IT Support Centre by calling 613.533.6666 during business hours or by filling out the online help form.
A computer being registered in the Best Practices model will be charged $25 a month with a minimum commitment of one year. If the computer is removed prior to one full year, a one-time cancellation fee of $200 will be charged. There is no cancellation fee to any computer that has been registered in the program for at least 12 months.
A computer being registered in the Base model will be charged $41.67 a month with a minimum commitment of one year. If the computer is removed prior to one full year, a one-time cancellation fee of $200 will be charged. There is no cancellation fee to any computer that has been registered in the program for at least 12 months.
For more information on the Support Centre's Support models, please open this document.
Monday to Friday from 8:30am to 4:30 pm with the exception of any University closures.
Please see the links below for Service Level Objectives:
Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service: