Drop-off

After a referral has been made by either calling the IT Support Centre or by visiting our walk-in support desk located in Mackintosh-Corry Hall, Rm B205 (on Student Street across from the cafeteria), computers may be brought in to our drop-off depot located in Mackintosh-Corry Hall, Rm B205.  

Services Provided

• Diagnostics and repair
• Priority Service (front of the line)
• Computer builds (install OS, install software, user profile setups)
• Backup and Recovery of working systems that have an accessible drive without drive removal required
• Attempted virus removal
• Hardware troubleshooting to determine whether a hardware or software issue

Before You Come In

Before you bring your computer in, here are some quick support resources:

• Supported Software List : A complete list of software that ITS supports.
• Help & Support : FAQs and Tutorials in a number categories.
• ITS Alerts : You will find information about the latest network and service outages here first.
  • You can also subscribe to the ITS Alerts RSS feed

When You Come In

You are responsible for providing:

• a legal copy of your Operating System;
• power adapter (laptops only);
• valid Queen's email address;
• any passwords that prevent access to your computer; and
• Photo ID when picking up your computer.

Cost:

• Please visit our page on Service Fees for details on the costs associated with software repair.

Location:

• Walk-in support is located in Mackintosh-Corry Hall, Room B205 (across from the food court and beside the vending machines)

Phone Number:

• On Campus: 36666
• Off Campus: 613.533.6666

Hours:

• Hours of service