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Queen's University
 

Help and Support

Configure Outlook 2013 Using IMAP To Connect To Office 365

 


Check the Server

 

Due to the number of accounts on the Office 365 there may be more than one incoming and outgoing server.  Before you configure your email client check to find out what your server names are.

 

  1. Log into the Office 365 Web App
    • Click Options
    • From the flyout menu select See All Options...
    server-one.png
  2. The Options screen will open 
    • Click the link Settings for POP, IMAP, and SMTP access...
    server-two.png
  3. The Server Settings screen will open 
    • The IMAP (Incoming) server is shown as well as the Port number and the Encryption method.
    • The SMTP (Outgoing) server is shown as well as the Port number and the Encryption method.
    • You will need this information when you configure your email client.  Print it out or write it down.
    • Click the Close button and log out
    server-three.png
 

 

 

Configure Outlook 2013

  

  1. Click the Start button 
    • Select Control Panel
    one.png
  2. The Control Panel screen will open.
    • Click the down arrow beside Control Panel
    • Select All Control Panel Items
    two.png
  3. The Control Panel will now  display all item
    • Select Mail
    three.png
  4. The Mail Setup - Outlook screen will open
    • Click the E-mail Accounts... button
    four.png
  5. The E-mail Accounts screen will open
    • Click the New... button
    five.png
  6. The Auto Account Setup screen will open
    • Auto Account Setup will not work for an IMAP connection
    • Click the radio button beside Manually configure server settings or additional server types
    • Click the Next button
    seven.png
  7. The Choose Service screen will open
    • Select Internet E-mail
    • Click the Next button
    eight.png
  8. The Pop and IMAP Account Settings screen will open
    • In the Your Name: field enter your first and last name
    • In the E-mail Address: field enter your netid@queensu.ca email address - even if you use the your.name email alias
    • From the Account Type: drop down menu select IMAP
    • In the Incoming mail server: field enter the server name outlook.office365.com 
    • In the Outgoing mail server (SMTP): field enter the server name outlook.office365.com 
    • In the User Name: field enter your NetID
    • If you would like to have your password remembered you can check the box beside Remember password.  Not recommend for a computer used by anyone other than yourself.
    • Mail to keep offline:  All  This setting determines whether Outlook will sync All server email, or only email that is newer than what is selected by the slider.  In most coses, All is preferred.  If internet bandwidth is a concern, lower this slider to sync a small amount of email.
    • Click the More Settings button
    eight-new-new.png
  9. The Internet E-mail Settings screen will open
    • The General tab will be displayed
    • Enter Your email address in the Reply E-mail: field.  This is the address that will be used when anyone replies to a message you sent.
    • Click the Outgoing Server tab
    nine-new.png
  10. The Outgoing Server screen will open 
    • Check the box beside My outgoing server (SMTP) requires authentication
    • Select Use the same settings as my incoming mail server
    • Click the Advanced Tab
    ten-new.png
  11. The Advanced tab screen will be open. . 
    • In the Incoming server (IMAP): field enter the port number 993
    • From the encrypted connection drop down menu select SSL
    • In the Outgoing Server (SMTP): field enter the port number 587
    • From the encrypted connection: drop down menu select TLS
    • Before you Click the OK button make sure the port numbers have not changed.
    • Click the OK button
    eleven-new.png
  12. The Pop and IMAP Account Settings  screen will re-open 
    • Click the Next button.
    • This will test your account settings.
    twelve-new-new.png
  13. The Login screen will open
    • in the User Name: field enter your NetID email address - even if you use the your.name email alias
    • Enter your password
    • Click the OK button
    fourteen.png
  14. The Test Account Settings screen will open.
    • Your IMAP configuration will be tested to ensure you can log onto the incoming server using IMAP and send a test email message to you account.
    • Check marks will appear  beside each test
    • The Congratulations! All tests completed successfully. Click Close to continue. message will be displayed
    • Click the Close button.
    • Your Outlook client is ready to use.
    fifteen.png

 

 

 


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