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Queen's University
 

Help and Support

Managing your Junk Folder Using the Office 365 Web App


Office 365 filters out spam or junk messages from all incoming email using its own built-in filtering rules. This could mean that email is filtered to the Junk E-Mail folder by mistake. The Junk E-mail options allows each user to determine how they would like Office 365 to filter incoming email. No filtering could be set, allowing all email to be sent directly to the user's inbox, or more defined filters allowing only email that meet the filtering rules to be sent to the user's inbox. 

 

The Block or Allow feature in the Office 365 Web App allows you to choose what incoming mail should be sent directly to your Junk E-Mail folder. You can filter by specific senders or entire domains. (For example, @queensu.ca is Queen's University's domain). Keep in mind that the Network Administrators have pre-defined filters for all incoming mail in Office 365, so any senders you add to the Block or Allow lists will be in addition to the filters that currently exist at the network level.

 

If you use an email client to send and receive email, you will need to create the same (or similar) Junk E-Mail filters in the client.

 

Note: The maximum number of days that items can remain in the Junk E-mail folder before they are automatically removed is 30 days.

 


 

  1. In the upper right hand corner of the Office 365 Web App screen, click Settings
    • From the drop down menu, select Options
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  2. The Options menu will open. Select Block or Allow from the left navigation menu. The Junk E-Mail Settings screen will be displayed. 
    • Don't move email to my Junk Email folder
      • If you select this option Office 365 will not filter any email to the Junk Folder. All incoming email will be sent directly to your Inbox.
      • Any other Junk email settings will no longer be processed.
    • Automatically filter junk email
      • If you select this option Office 365 will filter all incoming email according to the Safe Senders and Recipients list and the Blocked Senders list
    • Safe Senders and Recipients
      • The Safe Senders and Recipients list is used to identify any sender or domain that you consider to be safe. Any mail sent from these senders will be delivered to your Inbox. Note that senders from the Queen's University domain are automatically treated as safe.
      • To add someone to your Safe Senders and Recipients list, type an email or domain name into the box and then click the Add button (the grey plus sign button).
    • Trust email from my contacts
      • Check this box to have everyone in your contacts, including those not at Queen's, treated as a Safe Sender and Recipient
    • Blocked Senders
      • Any sender or domain you add to the list will be treated as a Blocked Sender. Any email sent from these senders will be delivered to your Junk E-Mail folder.
      • To add someone to your Blocked Senders list, type an email address or domain name into the box and then click the Add button (the grey plus sign button).
    • Don't trust email unless it comes from someone in my Safe Senders and Recipients list or local senders
      • If you check this option then only email sent from senders identified in your Safe Senders and Recipients list will be sent to your inbox.
      • All other email will be sent to your Junk folder.
      • Note that after checking this option, senders in the Global Address List (GAL) will be identified as Safe Senders.
    • Click the Save button to save your Junk Email Settings.
    • Click the Back button in the upper left corner.
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