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Queen's University
 

Help and Support

Recovering Deleted Emails

 

The new email service has a built in option to recover deleted emails, which in some cases works even after the Deleted Items folder has been purged (which happens automatically after 30 days). Windows users can recover deleted items in Outlook 2010 or in the Outlook Web App (OWA); Mac users should do this in OWA.

 


 

  1. Log into qwa.queensu.ca.

  2. Right-click on the Deleted Items folder.

      right click on deleted items
  3. Choose “Recover Deleted Items”.

  4. You will see a list of messages organized by the dates on which they were deleted. Click the message(s) you want to recover, and then click the “Recover Selected Items” button. You can select multiple items by holding down the control key.

      recover deleted items
  5. In the “Recover To Folder” window, select the folder into which you would like the item(s) restored.

      Select the folder you want to move the messages into

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