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Queen's University

Recovering Deleted Emails


The new email service has a built in option to recover deleted emails, which in some cases works even after the Deleted Items folder has been purged (which happens automatically after 30 days). Windows users can recover deleted items in Outlook 2010 or in the Outlook Web App (OWA); Mac users should do this in OWA.



  1. Navigate to the Deleted Items folder.

      Navigate to deleted items
  2. Click on the Folder tab.

  3. In the Clean Up grouping, click on “Recover Deleted Items”.

      Select Folder and then Recover items
  4. You will see a list of messages organized by the dates on which they were deleted. Click the message(s) you want to recover, and then click the “Recover Selected Items” button on the top left corner. Messages are restored to the folder(s) from which they were deleted. You can select multiple messages by holding the control key.

      Recover deleted items here

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