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Queen's University

Share a Shared Mailbox with another person


Only the IT Admin Rep can give permissions to a shared mailbox to another person. To give another person permission to access a shared mailbox you must log into OWA (Outlook Web App).


Note:  Any changes to membership or owners takes at least 2 hours and could be overnight.


  1. Log into OWA 
    • From the Option menu select See All Options...
  2. The Options menu will open
    • From the left navigation menu select Groups
    • From the Public Groups I Own select the name of the shared mailbox group you want to work with
  3. The shared mailbox options will open 
    • Open the Membership group
    • Click the Add button
  4. The GAL will open
    • In the search box enter the surname of the person you want to add
    • Click the Search button
  5. The list of names that meet your search requirements will open
    • Select the name of the person you want to add
    • The name will appear at the bottom in the Add box
    • Click the OK button
  6. The Options screen will re-open
    • The person you added now has permission to access the mailbox.
    • You will need to send them the email address of the shared mailbox.  The password is not required because they will access the Shared Mailbox through their own email account.


Kingston, Ontario, Canada K7L 3N6 613.533.2000