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Queen's University
 

Help and Support

Access a Shared Mailbox through Outlook

 

  1. Open Outlook
    • Open the File menu
    outlook-one.png
  2. The Account Information screen will open
    • Click the Account Settings button
    • Select Account Settings...
    outlook-two.png
  3. The Account Settings screen will open
    • On the E-mail tab click your email address
    • Click the Change... button
    outlook-three.png
  4. The Change Account screen will open
    • Click the More Settings ... button
    outlook-four-new.png
  5. The Microsoft Exchange screen will open
    • Select the Advanced tab
    • Click the Add... button
    outlook-five-new.png
  6. The Add Mailbox screen will open
    • Enter the email address of the shared mailbox you were given access to
    • Click the OK button
    outlook-six-new.png
  7. The mailbox information will now appear in the Open these additional mailboxes: field
    • Click the OK button
    outlook-seven-new.png
  8. The Change Account screen will re-open
    • Click the Next > button
    outlook-eight-new.png
  9. The Change Account screen will now contain a message indicating Outlook is ready to set up the account
    • Click the Finish button
    outlook-nine.png
  10. The Account Settings screen will re-open
    • Click the Close button
    outlook-ten.png
  11. The shared mailbox has now been added to the list of account in the left navigation menu
    • You can switch between accounts by click the appropriate inbox for each account
    outlook-eleven.png

Kingston, Ontario, Canada K7L 3N6 613.533.2000