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Queen's University

Help and Support

Queen's Email and Calendar for Staff, Faculty & Grad Students


In Spring 2012, all Queen's staff, faculty and graduate student accounts were migrated to a new, fully integrated email, calendar, tasks and contacts service using Microsoft Exchange Server. This migration was completed in June 2012.


This integrated service can be used with Microsoft Outlook as a client, or over the web using the Outlook Web App. It has many mobile-friendly features that offer a virtually seamless interface with Blackberry, iPhone and a number of other mobile devices.

Getting Started


  • Faculty, staff, and graduate students are entitled to a Queen's Exchange Email and Calendar account.

Requesting a Queen's Exchange Email and Calendar Account:

  • Faculty and staff, please contact your ITAdmin Rep to have them submit a request to ITServices.


  • forwarding, vacation messages, and rules (filters)
  • personal contact, tasks and day events (notes)
  • virtually seamless interface for numerous mobile devices
  • user-friendly, feature-rich web interface
  • calendars can be shared or delegated
  • access to Queen’s Global Address List
  • email alias available for staff, faculty, and grad students
  • spam and virus filtering (Barracuda) on the email server

Additional Information

Account Details:

  • 5GB of storage at no cost
  • additional storage available (see below)
  • maximum message size of 25 MB (Includes message header, message body, and any attachments)
  • maximum recipients for one message is 500


Requesting Additional Storage:

  • Additional storage (above the default quota of 5GB) for your Exchange account can be purchased in increments of 1GB.
  • See the Service Fees  page for details on cost.
  • Additional storage will be billed monthly via account code.
  • To request additional storage, complete the form at
  • Requests will be processed within the next business day and should be reflected in your account after processing is complete.


Guidelines for Management and Retention of Email:

Queen's University Guidelines for the Management & Retention of Email (PDF*, 86KB)

Related Links:


Account Termination:

Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.


Please see here link for the availability of this service.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies


Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:


    Help & Support



    • Contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.



    *PDF files can be read for free using Adobe Reader.



    Kingston, Ontario, Canada K7L 3N6 613.533.2000