Please enable javascript to view this page in its intended format.

Queen's University

Help and Support

Wipe Your Mobile Phone/Device


The following instructions are for Office 365 users (students) only. Faculty, staff and grad students who are currently using the “on-premise” Exchange service will need to use the Outlook Web App Tutorial 


If you lose your mobile phone/device it can be wiped by following these instructions.


Note: In order to wipe your device it must be turned on.


BlackBerry (pre OS 10) 

  • If you are using the BlackBerry BES service for email contact the IT Support Centre to have your device wiped.
  • If you are using the BlackBerry BIS service for email contact your service provider to have your device wiped.




 iPad, iPhone, Android, BlackBerry 10 & Windows


  1. Log in to the Office 365
    • Open the Settings menu
    • Select Options
  2. The Options menu will open
    • From the left navigation menu select Phone
    • All mobile devices that synchronize with your Queen's Office 365 account will be listed
    • Select the device you want to wipe
    • Click Wipe Device



Kingston, Ontario, Canada K7L 3N6 613.533.2000