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Queen's University

The Hardware Repair Shop

The Hardware Repair Shop is authorized to perform warranty repairs on the following equipment:

  • Toshiba laptops
  • Dell laptops and desktops (only Dell laptops that were purchased from The Campus Computer Store)
  • Lenovo (formerly IBM) laptops and desktops. Please view the list of unserviceable Lenovo models.
  • Apple laptops and desktops


For a list of brands that we cannot service, and their contact info, please visitour Unsupported Brands page.




  • Please be advised that in the event that we are required to reimage your system, ALL of the data on the hard drive will be lost.


Shipping Form:

  • If you use a courier service to drop your system off at the Hardware Repair Shop, please complete the Courier Shipping Form (PDF*, 108 KB) and attach it to the system.


Depot Pick Up:

  • Photo identification is required to pick up any item that was left at the repair shop.


Data Backup:

  • Backups for your data prior to reimaging will only be initiated by ITServices upon your explicit request. ITServices recommends you backup your data before service.
  • If you do wish ITServices to backup your data, please be aware that there are three options that you may choose from:
    • Your data will be backed up on an external server and then copied to your new or reimaged hard drive into a desktop folder named "OLD HARD DRIVE" for the flat rate of $75 plus applicable taxes.
    • Your data will be backed up on DVDs and given to you at the rate of $75 plus applicable taxes (this option is only available if the total data back up requested is 7GBs or less, maximum of 2 DVDs)
    • Your data will be backed up onto an external hard drive supplied by you for the rate of $75 plus tax. (NOTE: ITServices is NOT responsible for any failure of the provided hard drive or the corruption of data once it has been transferred.)
  • In the event that ITServices is unsuccessful in retrieving and backing up your data, there is a minimum charge of 1 hour labour ($55.00 plus taxes).
  *PDF files can be read for free using Adobe Acrobat Reader.

General Enquiries:

  • Telephone: 613.533.2054
  • Email:
    • This contact is not for general technical support.  If you require technical assistance, please contact the IT Support Centre.

Manager, Technical Services:

  • Steve Alexander
    • Telephone: 613.533.6000 ext. 78072
    • Email:

Kingston, Ontario, Canada K7L 3N6 613.533.2000