From time to time we experience unplanned system or service outages that cause a significant disruption to normal operations. In these instances, we will produce an Incident Report that summarizes the issue, impact, resolution, communications, costs, and resulting action items.
All incident reports are in PDF format and can be read using Adobe Reader.
|Incident Name||Incident Number||Incident Date||Brief Description||Status|
|Database Server Failure (185 KB)||2013-0003||15 January 2012||A motherboard fault caused a server to fail to restart during scheduled maintenance, causing an unplanned disruption to a number of services.||Open|
|Network Outage (275 KB)||2013-0002||4 January 2013||Network services unresponsive across campus due to interruption at Dupuis border router.||Closed|
|LDAP/AD Corruption Error (285 KB)||2013-0001||26 December 2012
Corrupted student identities reduced or removed access to applications and services.
|Shared Storage System Delayed (248 KB)||2015-74||20 April 2015||
Considerable delays in shared storage system due to server rebooting.
|Moodle Login Issues (231 KB)||2015-75||29 April 2015||
Issues experienced by students, faculty and staff accessing Moodle.
|Shibboleth Single Sign-On Service (SSO) Unavailable (249 KB)||2015-81||20 May 2015||
SSO service was unavailable affecting services such as Moodle, Liferay Portal (my.queensu.ca), SOLUS, PeopleSoft and Ensemble Streaming.