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Queen's University

Incident Reports


From time to time we experience unplanned system or service outages that cause a significant disruption to normal operations. In these instances, we will produce an Incident Report that summarizes the issue, impact, resolution, communications, costs, and resulting action items.


All incident reports are in PDF format and can be read using Adobe Reader.


Status Definitions


  • Open = The recommendations are currently under review.
  • Closed = The recommendations have been reviewed. Those identified as actionable are now being implemented.
Incident Name Incident Number Incident Date Brief Description Status
Database Server Failure (185 KB) 2013-0003 15 January 2012 A motherboard fault caused a server to fail to restart during scheduled maintenance, causing an unplanned disruption to a number of services. Open
Network Outage (275 KB) 2013-0002 4 January 2013 Network services unresponsive across campus due to interruption at Dupuis border router. Closed
LDAP/AD Corruption Error (285 KB) 2013-0001 26 December 2012

Corrupted student identities reduced or removed access to applications and services.

Shared Storage System Delayed (248 KB) 2015-74 20 April 2015

Considerable delays in shared storage system due to server rebooting.

Moodle Login Issues (231 KB) 2015-75 29 April 2015

Issues experienced by students, faculty and staff accessing Moodle. 

Shibboleth Single Sign-On Service (SSO) Unavailable (249 KB)  2015-81 20 May 2015

SSO service was unavailable affecting services such as Moodle, Liferay Portal (, SOLUS, PeopleSoft and Ensemble Streaming. 


Help & Support


If you have any questions, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.



Kingston, Ontario, Canada K7L 3N6 613.533.2000