Employer must take swift action to respond to racial harassment; and it must also ensure that the complainant is protected against retaliation.
In Coward v Tower Chrysler Ltd., A racialized employee was being harassed by the senior salesperson in a car dealership. He went to his manager to complain.
After receiving the complaint of racial harassment, the employer ‘talked’ about it to the alleged harasser, who retaliated by threatening the complainant. The employer told both employees to settle down, thus imparting partial responsibility for the harassment on the complaint. After a repetition of harassing behavior, the alleged harasser was sent home for the last hour of the day. When the complainant insisted on being provided with a safe working environment in which to work, the manager warned him of the employment consequences of not working out his own problems, claiming that no one in this business will hire someone who can't handle his own problems. The complainant was later put on probation for poor performance and eventually he resigned.