The Accessibility for Ontarians with Disabilities Act, 2005, is based on the premise that persons with disabilities should have the same kind of opportunities as everyone else. Businesses and organizations, including Universities, who provide goods and services to people in Ontario will have to meet certain accessibility standards in five important areas of our lives.
In January 2008, the Ontario government enacted the customer service regulation under the Accessibility for Ontarians with Disabilities Act (AODA), 2005. To meet regulatory compliance, the University must train everyone who acts on its behalf in accessible customer service. This training requirement applies to faculty, staff, managers, directors, department and unit heads, senior administrators and student leaders. Over 200 department and unit heads, managers and senior administrator have participated in training sessions since the summer of 2009 with further session planned for the 2010. Now the University is preparing to launch an online course in accessible customer service for faculty and staff. The Vice Prinicipal, Human Resources will be sending an email to faculty and staff with details about the training and requesting that everyone complete the online course on or before February 15, 2010.