Information technology is an enabler in achieving the University's teaching, learning and research objectives. In concert with the the Vice-Principal (Finance and Administration), the University Provost and Queen's governing bodies, the Office of the CIO works to ensure that the University's enterprise IT infrastructure and initiatives are in alignment with the Principal's Academic Plan, Queen's Strategic Research Plan and Queen's financial priorities.
ITServices is taking the lead or partnering with others on a number of significant IT initiatives, including:
ITServices recently completed an internal strategic planning process that will directly connect organizational goals with individual objectives and feed into the Performance Development Process. This internal plan will be integrated into a campus-wide information technology strategic plan (IT@Queen's) that incorporates priorities in information technology investment as identified by IT governance at Queen's (Winter 2013). ITServices also initiated an external peer review in late 2012. A public version of this will be released in the spring of 2013 and used to help support the IT@Queens Strategic Plan.
ITS is currently working on documenting the IT Architecture at Queen's with the goal of helping to guide technology decisions and ensuring we make the most effective and efficient use of our resources. This is a work in progress and is being discussed at EITAC to try and develop it into an Enterprise IT Architecture.
ITServices is working with the Provost Advisory Committee on Budget (PACB) and the campus Business Officers to identify the appropriate drivers from which to allocate expenses and define a shared service model for Information Technology Services. The objective is to allocate resources effectively and efficiently and to ensure proper incentives to encourage innovation.
With the successful implementation of the PeopleSoft Human Resources module in February 2012, the QUASR project is now complete and attention is being shifted to sustainment. Two new governance groups have been formed to address strategic direction, priority setting and operational management of our new administrative systems: the Administrative Systems Advisory Committee (ASAC) and the PeopleSoft Operational Working Group (POWG). The campus is currently working with Deloitte to perform a fit gap analysis to identify the planned upgrade of People Soft.
Implementing new integrated email, calendaring, contacts and task management solutions for the entire Queen's community is a major activity this year. Between March and June 2012, more than 15,000 staff, faculty and graduate students accounts were successfully migrated to a new service using Microsoft Exchange Server. The next initiative is to implement a cloud email solution for undergraduate students. This project has now been successfully completed with the migration of 50,000 accounts in January 2013. Staff, Students and Faculty now have an integated collaborative suite.
ITServices has been working with campus stakeholders since 2011 to establish a strategic direction for the common offering of Enterprise Document & Records Management (EDRM) at Queen's. Earlier this year, an external consultant was engaged to do a formal requirements gathering from a variety of stakeholders around campus. Based on this information, an RFP reflecting Queen's requirements will be tendered, with the goal of launching a pilot project with the Faculty of Education and the School of Graduate Studies.
The primary goals of IT Governance at Queen`s are to foster collaboration, eliminate redundancy, ensure alignment, mitigate risks, make effective use of resources, and provide transparency in the process. The IT governance structure has been significantly revised in 2012.
For a comprehensive overview of IT initiatives at various stages of development and implementation, please visit the In the Works section of the ITServices website.
Information Technology Services provisions numerous enterprise IT services to Queen's students, faculty, staff and departments. The full Service Catalogue is available on the ITServices website.
Updated December 2013