Bader International Study Centre

Queen's University
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at Herstmonceux Castle, U.K.



at Herstmonceux Castle, U.K.

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Physical Health Services

The BISC uses the services of the local Herstmonceux Integrative Health Clinic. During the Fall/Winter terms we also have a doctor on-site one day a week for an hour to hold a surgery in Bader Hall.        

  • The surgery is available 12:30 – 1:30pm on Mondays

If you are a student staying in the UK for more than 6 months then you are required to pay an Immigration Health Surcharge to access the National Health Service. During Orientation we will ensure that you register with the NHS which will mean that for minor ailments you will be able to access the local surgery for free although there are prescription charges for any one over the age of 19. These may be refundable from your supplementary health insurance on production of receipts when you return home.  It is important, however, to bring details of your private health insurance to the surgery in the event you require a private specialist or hospital treatment. 

If you are staying for less than 6 months then visits to the surgery will not be covered by the NHS although you will always be able to access the surgery but you may have to pay a fee to do so. You should contact your supplemental health insurance provider to see if this fee can be reimbursed under your health plan, and to find out how you would go about getting such a reimbursement.

Booking an Appointment

For appointments at the weekly on-site clinic (Mondays, 12:00-13:00) you can book:

  • Through Bader Reception
  • Through Student Services
  • By calling the surgery directly (01323 833535)

If you are unable to make one of the on-site surgery times, would prefer to see another doctor or believe you need to be seen before one of the surgery dates, please call direct on 01323 833535. Day-of appointments are very limited and it is recommended that you call at 08:30am when the practice opens.

Getting to and from the Herstmonceux Integrative Health Centre

If you choose to see a doctor at the Integrative Health Centre in Herstmonceux you will be responsible for making your own way there, although we will do our best to accommodate you with our minibus schedule. When the minibus is not available to take students to appointments, you must get yourself there and back at your own expense. Some insurance providers may reimburse the cost of any travel associated with a medical claim so it's worth reading your policy documents and asking for a receipt. Student Services will not pay for or reimburse anyone for a taxi ride to an appointment or to the hospital. In an emergency, an ambulance will be called to take people to the hospital.

The NHS coverage is not a substitute for extended health care coverage.  You will still need to have the AMS Health Plan (for Queen's students) or equivalent.Supplemental Health Insurance is mandatory for all students regardless of year or semester.

In an Emergency

In an emergency, immediately call Security on ext 4400 (01323 834400 from an external or mobile phone). You can also phone Security for first aid assistance. Never call 999 (Security will do this for you), as emergency services need to be met at the entrance to campus and guided to the incident location.

If you are off-site and in a medical emergency you should telephone 999. The call is free.

The nearest Accident and Emergency (A&E) department to the BISC is at Eastbourne District Hospital, about 20 minutes away. If you have an accident or urgent medical problem you can go to the A&E department to be seen by a doctor. You do not need to make an appointment, but you may have to wait several hours as people are seen depending on the urgency of their medical situation.   

If you need medical help but it is not an emergency and your Doctor is unavailable, you may want to use an NHS walk-in centre where you can be seen by a nurse. The nearest walk-in centre is at Eastbourne train station and is open 08:00 - 20:00, seven days a week.