Please enable javascript to view this page in its intended format.

Queen's University

Volunteer Manager's Resource Bank

Use the links below to quickly navigate through the Resource Bank and find exactly what you're looking for! 

If you have difficulty accessing any of the resources below, please contact us by email or call 1-800-267-7837 and we would be happy to send the resource to you in an alternate format.  

      Free Online Resources

    These free online resources are essential additions to any volunteer manager's toolkit.

    Canadian Code for Volunteer Involvement The Canadian Code for Volunteer Involvement (CCVI) is a framework for involving volunteers in all levels of an organization. Queen's University has adopted the CCVI as part of our commitment to excellence in volunteer engagement.
    Cultural Competency Application of the Canadian Code The Guide for Cultural Competency Application of the Canadian Code is designed to assist managers of volunteers to incorporate a Cultural Competence perspective in their application of the Canadian Code for Volunteer Involvement. It re-frames the Code as a tool to increase the accessibility and inclusiveness of volunteer programs, which in turn, will lead to diverse and stronger organizations that are responsive to Newcomers and the community at large.
    National Occupational Standards for Managers of Volunteer Resources National Occupational Standards for Managers of Volunteer Resources (PDF) was published by the HR Council for the Nonprofit Sector in 2012. This document provides an occupational framework for managers of volunteer resources, including skills and competencies required for the occupation, guidelines for responsibilities and performance evaluation, and suggestions for professional development.
    Volunteer Screening Handbook Volunteer Screening Handbook is a joint Volunteer Canada and Public Safety Canada publication that provides tools and resources to better match people and organizations, improve the safety and quality of programs in communities, and reduce risks and liability within volunteer organizations.
    Developing a Risk Management Strategy Developing a Risk Management Strategy (PDF) is a free publication from Imagine Canada and Knowledge Development Canada Volunteerism Initiative that provides an overview of five main steps to risk management in Non-profit and Charitable organizations.
    A Matter of Design A Matter of Design: Volunteer Job Design Theory provides a theoretical and practical overview of effective volunteer position design.


    A Guide to Volunteer Program Management Resources A Guide to Volunteer Program Management Resources is a helpful starting point when developing your volunteer management library. This Volunteer Canada publication lists the top volunteer print and electronic resources, in addition to periodicals of interest.

     Must reads to add to your library

    Whether you're just getting started or looking to expand your volunteer management library, these are trusted resources to add to your bookshelf!


       Additional Online Resources

    Below are some of today's most popular and helpful online volunteer resources. If you come across something you think we should add to this list, please let us know



    Canadian Journal of Volunteer Resources Management (CJVRM) is a nonprofit publication highlighting the management of volunteer services in Canada.

    Charity Village Featuring the latest in nonprofit news, jobs, information, tools and resources, Charity Village is Canada’s leading online community for nonprofit and like-minded professionals – connecting them to ideas, opportunities and each other.
    Energize Energ!ze Inc  is an international training, consulting and publishing firm specializing in volunteerism.
    Get Involved Get Involved  is a volunteer matching tool to help organizations and volunteers connect. Make sure to check out their Volunteer Quiz!
    NVW Logo National Volunteer Week  is an annual tradition (led by Volunteer Canada) where we take time to formally recognize and celebrate the efforts of volunteers across Canada.
    Imagine Canada Imagine Canada  aims to provide a single location for charities and nonprofits to access selected professional material about managing, developing and overseeing their organizations.
    Volunteer Canada Volunteer Canada  is the national voice for volunteerism in Canada. Since 1977, the organization has been committed to increasing and supporting volunteerism and civic participation through ongoing programs, special projects and national initiatives, by developing resources and by engaging in research and training across the country.
    Volunteer Today Volunteer Today  is an electronic gazette that provides free of charge information on trends in volunteer engagement, practical tips for working with volunteers, and information on professional development opportunities for volunteer engagement professionals. 
    Volunteer Match Volunteer Match  offers free webinars on a variety of volunteer-engagement related topics, including recruitment, position development, and managing volunteer transitions.
    Leading a Volunteer Team Leading a Volunteer Team: Tips for Success is a recorded session from Queen's University Alumni Volunteer Summit 2012. This presentation specifically focuses on how to motivate a volunteer team, first contextualized with contemporary theory, then demonstrated through the unique perspectives of an Alumni Branch President and a Reunion Coordinator.

     Helpful Templates & Sample Documents

    Below are some templates, sample documents and forms we've developed that you are welcome to view and download as needed. Please contact us if you have questions, suggestions or have difficulty opening any of these documents.

    Volunteer Planning & Recruitment

    Volunteer Orientation & Training

    On-site Volunteer Management at Events

    Volunteer Recognition

     Further your professional skill set

    Consider getting involved with one or more of the organizations outlined below. These respected communities provide volunteer engagement professionals with invaluable resources and fantastic learning and support networks.

    VMPC - Volunteer Management Professionals of Canada promotes competence and excellence in the leadership of volunteers through an established code of ethics, employment resources & advocacy, certification and with the standards of the Canadian Code for Volunteer Involvement.
    CVA logo CCVA - Council for Certification in Volunteer Administration promotes and certifies excellence in volunteer administration to advance the capacity of communities to effectively engage volunteers.
    Professional Association of Volunteer Leaders - Ontario  is a provincial organization which promotes professional standards of excellence in the administration of volunteer resources throughout Ontario.

    Questions or Suggestions? 

    We want to hear from you!

    Please let us know if you have questions, or if there's a particular topic you'd like to learn more about.

    We're always looking for new and exciting resources, so please  contact us by email or call 1-800-267-7837 if you have suggestions or materials you would be willing to share.

    Kingston, Ontario, Canada. K7L 3N6. 613.533.2000

    For general inquiries about Office of Advancement events and programs, please call our Contact Centre at 1-800-267-7837 (toll free in Canada or the US), or 613-533-2060.