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Information and Communications Standards of the IASR

Below are sections of the Information and Communication Standards of the IASR that pertain to large public sector organizations such as Queen's University. Simply select a section (or press the down arrow key then press Enter) to get more detailed information about each section and the available resources at Queen's University to assist the community comply with the IASR.

The University must provide an annual Accessibility Plan. A Comprehensive Strategic Framework for Accessibility was developed to allow the Accessibility Coordination Team to develop an Accessibility Plan that serves the university. Within that framework, an Information and Communications Working Group was formed.

Section 7: Training

Details

Compliance Timeline: For large designated public sector organizations, January 1, 2014.

The Standard States:

(1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,

  1. all employees, and volunteers;
  2. all persons who participate in developing the organization’s policies; and
  3. all other persons who provide goods, services or facilities on behalf of the organization.

(2) The training on the requirements of the accessibility standards and on the Human Rights Code referred to in subsection (1) shall be appropriate to the duties of the employees, volunteers and other persons.

(3) Every person referred to in subsection (1) shall be trained as soon as practicable.

(4) Every obligated organization shall provide training in respect of any changes to the policies described in section 3 on an ongoing basis.

(5) The Government of Ontario, the Legislative Assembly, every designated public sector organization and every large organization shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

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Section 11: Feedback

Details

Compliance Timeline: For large designated public sector organizations, January 1, 2014.

The Standard States:

(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.

(2) Nothing in this section detracts from the obligations imposed under section 7 of Ontario Regulation 429/07 (Accessibility Standards for Customer Service) made under the Act.

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

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Section 12: Accessible formats and communication supports

Details

Compliance Timeline: For large designated public sector organizations, January 1, 2015.

The Standard states:

(1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities,

  1. in a timely manner that takes into account the person’s accessibility needs due to disability; and
  2. at a cost that is no more than the regular cost charged to other persons. O. Reg. 191/11, s. 12 (1).

(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support. O. Reg. 191/11, s. 12 (2).

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports. O. Reg. 191/11, s. 12 (3).

(4) Every obligated organization that is required to provide accessible formats or accessible formats and communication supports by section 3, 4, 11, 13, 19, 26, 28, 34, 37, 44 or 64 shall meet the requirements of subsections (1) and (2) but shall do so in accordance with the schedule set out in the referenced section and shall do so only to the extent that the requirements in subsections (1) and (2) are applicable to the requirements set out in the referenced section. O. Reg. 191/11, s. 12 (4).

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Section 13: Emergency procedure, plans or public safety information

Details

Compliance Timeline: Obligated organizations that prepare emergency procedures, plans or public safety information and make the information available to the public shall meet the requirements of this section by January 1, 2012.

The Standard States:

(1) In addition to its obligations under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request. O. Reg. 191/11, s. 13 (1).

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Section 14: Accessible websites and web content

Details

Compliance Timeline: Designated public sector organizations and large organizations for their internet websites shall meet the requirements of this section in accordance with the following schedule:

  1. By January 1, 2014, new internet websites and web content on those sites must conform with WCAG 2.0 Level A.
  2. By January 1, 2021, all internet websites and web content must conform with WCAG 2.0 Level AA, other than, success criteria 1.2.4 Captions (Live), and success criteria 1.2.5 Audio Descriptions (Pre-recorded).

What is WCAG 2.0?:

Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these. Following these guidelines will also often make your Web content more usable to users in general.
- excerpt from the WCAG website

There are three levels of success criteria. The minimal level of accessibility is Level A followed by Level AA and finally the maximum of accessibility is Level AAA.

The Standard States:

(2) Designated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section.

Certain exceptions are stated in the IASR, as follows:

(5) Except where meeting the requirement is not practicable, this section applies,

  1. to websites and web content, including web-based applications, that an organization controls directly or through a contractual relationship that allows for modification of the product; and
  2. to web content published on a website after January 1, 2012. O. Reg. 191/11, s. 14 (5)

(6) In determining whether meeting the requirements of this section is not practicable, organizations referenced in subsections (1) and (2) may consider, among other things,

  1. the availability of commercial software or tools or both; and
  2. significant impact on an implementation timeline that is planned or initiated before January 1, 2012. O. Reg. 191/11, s. 14 (6).

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Section 15: Educational and training resources and materials, etc.

Details

Compliance Timeline: For large designated public sector organizations, January 1, 2013.

The Standard States:

15. (1) Every obligated organization that is an educational or training institution shall do the following, if notification of need is given:

  1. Provide educational or training resources or materials in an accessible format that takes into account the accessibility needs due to a disability of the person with a disability to whom the material is to be provided by,
    1. procuring through purchase or obtaining by other means an accessible or conversion ready electronic format of educational or training resources or materials, where available, or
    2. arranging for the provision of a comparable resource in an accessible or conversion ready electronic format, if educational or training resources or materials cannot be procured, obtained by other means or converted into an accessible format.
  2. Provide student records and information on program requirements, availability and descriptions in an accessible format to persons with disabilities. O. Reg. 191/11, s. 15 (1).

(2) For the purposes of this section and sections 16, 17 and 18, an obligated organization is an educational or training institution if it falls into one of the following categories:

  1. It is governed by the Education Act or the Private Career Colleges Act, 2005.
  2. It offers all or part of a post-secondary program leading to a degree pursuant to a consent granted under the Post-secondary Education Choice and Excellence Act, 2000.
  3. It is a designated public sector organization described in paragraph 3 or 4 of Schedule 1.
  4. It is a public or private organization that provides courses or programs or both that result in the acquisition by students of a diploma or certificate named by the Minister of Education under paragraph 1 of subsection 8 (1) of the Education Act.
  5. It is a private school within the meaning of the Education Act. O. Reg. 191/11, s. 15 (2).

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Section 16: Training to educators

Details

Compliance Timeline: For large designated public sector organizations, January 1, 2013.

The Standard States:

(1) In addition to the requirements under section 7, obligated organizations that are school boards or educational or training institutions shall provide educators with accessibility awareness training related to accessible program or course delivery and instruction. O. Reg. 191/11, s. 16 (1).

(2) Obligated organizations that are school boards or educational or training institutions shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided. O. Reg. 191/11, s. 16 (2).

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Section 17: Producers of educational or training material

Details

Compliance Timeline:

Obligated organizations to which this section applies shall meet the requirements of this section in accordance with the following schedule:

  • 17(3)1 In respect of accessible or conversion ready versions of textbooks, January 1, 2015.
  • 17(3)2 In respect of accessible or conversion ready versions of printed materials that are educational or training supplementary learning resources, January 1, 2020.

The Standard States:

(1)  Every obligated organization that is a producer of educational or training textbooks for educational or training institutions shall upon request make accessible or conversion ready versions of the textbooks available to the institutions. O. Reg. 191/11, s. 17 (1).

(2)  Every obligated organization that is a producer of print-based educational or training supplementary learning resources for educational or training institutions shall upon request make accessible or conversion ready versions of the printed materials available to the institutions. O. Reg. 191/11, s. 17 (2).

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Section 18: Libraries of educational and training institutions

Details

Compliance Timeline:

  • In respect of print-based resources or materials, January 1, 2015.
  • In respect of digital or multimedia resources or materials, January 1, 2020.

The Standard States:

(1) Subject to subsection (2) and where available, the libraries of educational or training institutions that are obligated organizations shall provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resources or materials for a person with a disability, upon request. O. Reg. 191/11, s. 18 (1).

(2) Special collections, archival materials, rare books and donations are exempt from the requirements of subsection (1). O. Reg. 191/11, s. 18 (2).

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